Terms of service

GENERAL TERMS AND CONDITIONS OF PURCHASE AND USE

 This document is an electronic record as contemplated under section 2(t) of the Information Technology Act, 2000 and the rules thereunder.

The website www.silkfab.com ("Website") is operated by Desire Fabrics India Private Limited, a company incorporated under the Indian Companies Act 1956 ("DFIPL") having its registered office at Varanasi, D61/22 Siddhgiribagh, Varanasi Uttar Pradesh -221010

This document (together with the documents mentioned herein) establishes the general terms and conditions that govern the use of the Website (www.silkfab.com) and the purchase of products on it (hereinafter referred to as the "Conditions"). 

For the purpose of this document, "User" / "Users" shall mean any person/persons and/or legal entity(ies) who visit(s), uses, deals with, and/or transact at the Website in any way.

We urge the Users to read the Conditions, our Privacy Policy (hereinafter, referred to as the “Data Protection Policies”) carefully before using this website. When using this website or placing an order on it, the User is bound by these Conditions and our Data Protection Policies.

Accessing, browsing, or otherwise using the website will be construed as the User’s unequivocal and irrevocable acceptance and acknowledgment to the Conditions and binding policies hereof. By using this website, the User declares to have carefully read, understood, and agree to be bound by these Conditions. DFIPL may at its sole discretion allow or disallow access to the website and reserves the right to modify any of the Conditions at any time, without prior intimation to the Users. It is the User’s responsibility to read them periodically, as the Conditions at the time of using the website or concluding of the relevant contract shall be those that apply. Continued use of this Website shall constitute the User's acceptance of the modified Conditions.

1. ELIGIBILITY:


The user should have completed 18 years of age and be competent to enter into a contract under Indian contract law. If the User is under 18 years of age who is intending to avail the services of the Website, should do so through its legal guardian in accordance with applicable law.
If the User is using the Website on behalf of any corporation, company, institution, association, or other entity, the User should be authorized by such corporation, company, institution, association, or other entity to use and access the Website.
DFIPL reserves the right to refuse access to use the services offered at the Website to new Users or to terminate access granted to existing Users/ Users at any time without according any reason for doing so.

2. USER ACCOUNT:


User may be required to register and set up an account (“Account”) for using the Website by furnishing all relevant information relating to the User, as sought on the Website. User shall be solely responsible for the confidentiality of its User Id and Password. User shall be solely responsible for the accuracy and correctness of all such details/information given by User during registration. If DFIPL has a reason to doubt the correctness of any details/information furnished by User or in case any information furnished by User is found incorrect, false or misleading then the Company shall be entitled to cancel or suspend the registration of User permanently or for such period as DFIPL deems fit.
The relevant information or personal details that the User provides DFIPL shall be processed in accordance with the Data Protection Policies. When the User uses this Website, the User agrees to the processing of the information and details and the User states that all information and details provided are true and correspond to reality.
The User can create one Account only and it is not permitted to transfer or interchange such Account to any other person.

3. USE OF OUR WEBSITE

When the User uses this Website and places an order through it, the User agrees to the following:

  • To use this Website to make inquiries and legally valid orders only
  • To refrain from making any false or fraudulent orders. In the event, if an order of this type may reasonably be considered to have been placed, DFIPL shall be authorized to cancel it and inform the competent authorities.
  • To provide DFIPL with the User’s email address, postal address, and/or other contact details truthfully and exactly. The User also agrees that DFIPL may use this information to contact the User in the context of the User’s order if necessary (Refer to the Privacy Policy)
  • User consents to receive communications via email and mobile SMS & WhatsApp from us regarding latest offers, exclusive promos, product launches etc. and any other relevant information/ communications. However, the User may have an option to opt out to receive the said communication by writing to us at the email address mentioned herein. Kindly refer to the privacy policy in this regard.

PAYMENT TERMS

Payment is an integral part of an online shopping experience. All payments shall be collected through secured payment options. User shall be entitled to use a valid credit/debit and/ or any other payment card, online banking facility to make payment against any transaction being effected at the Website. The User undertakes and confirms that he/she would furnish correct, complete, and accurate detail of credit/debit and/ or any other payment cards, online banking accounts and shall be solely responsible for any cost, expense, loss, and/or damage which may be levied upon the User due to furnishing of wrong detail/ information relating to his/her credit/debit and/ or any other payment cards or online banking accounts.

All payments for purchases made by the User on the Website shall only be in Indian Rupees. In case of a prepaid transaction, after payment for the order has been successfully received by DFIPL, the User will be sent a notification by email or SMS at the email address or mobile number provided to DFIPL confirming receipt of payment.

Credit and Debit Card - DFIPL accepts all Visa, Master Card, Maestro, American Express, and Diners cards. The user will be redirected to the User issuing bank's site, where the user will have to follow the instruction to complete the payment.

Net Banking - Users can make payments for an order by using their Net Banking account. User will be redirected to User bank’s site where the User will be able to make payment after entering in User login id and password that is known only to the User.

Payments can sometimes fail or remain in the pending stage. In the event the User faces any payment-related issue, he/she shall try placing the order again or contact their bank or issuer for technical assistance. DFIPL is not liable for any loss or inconvenience caused to the User when making payment or for any wrongful debits to the User’s cards or net banking accounts.

Issuing bank terms and conditions - Users understand and acknowledge that all payments made by the Users using valid credit card/ Debit card/ Cash Card/ and other payment instruments or mechanisms including net banking facility will be processed using a payment gateway or appropriate payment system infrastructure and the same is governed by a separate set of terms and conditions agreed between the User and the respective Issuing Bank and payment instrument issuing company.

Requirements of Permanent Account Number (PAN) - For all the purchase of an amount equal to or exceeding INR 2,00,000 (INR two lakhs only), the User will be required to upload a copy of its PAN card, within such time as may be prescribed from the date of purchase, failing which, the purchase made by the User will be automatically canceled. The order shall also stand canceled if there is a discrepancy between the User’s name in the account with DFIPL and the name printed on the PAN card.

Invoice will be provided to the User along with the products when delivered.

Pursuant to the prevailing rules and regulations in force, all purchases done through the website are subject to all applicable taxes including but not limited to GST, duties, cesses, etc.

GOVERNING LAW AND JURISDICTION –
For any grievances/ comments / feedback / suggestions / queries, the User may write to us. The coordinates are mentioned below: 
Name – Anurag Sharma
Email Address- care@silkfab.com
Contact No. - 7800002612

All Subject to the Varanasi Jurisdiction.