Refund policy

Return

Purchased products (except thaan fabrics) can be returned or exchanged within 7 days of receiving the order.

Orders are subject to Customs and Duty charges, payable by the recipient and you may be requested to pay duty charges prior to exportation of your order from India by our delivery agent.

If you think that there is a fault with the goods you have received, please let us know straight away by contacting us at info@silkfab.com

Customized products cannot be returned or exchanged.

Saris once finished with fall and hemming will not be returned or exchanged.

The item/s must be in original condition, with the original packaging, and with all tags still attached.

Item/s must not have been worn, washed, or altered in any way.

Please take care when trying on garments, as we cannot accept garments that have make-up stains or garments that smell of perfume.

Returns that do not meet our policy will not be accepted and will be sent back to the customer.

Fabrics once cut from the thaan, cannot be returned or exchanged.

The amount for items once bought will not be refunded. You can either exchange the product or we will give you a credit note which can be used to buy another product.

Silkfab will be taking the responsibility for the costs of returning the goods. Once you communicate your desire for a return/exchange we will be emailing you the return notes and labels.

Our delivery representatives from your country will come to pick up the goods along with the papers we will send via email once a return request is made; we insist you keep the items properly packed for the pickup. In the rare instance that we’re unable to send a representative to your assigned address, you may have to drop the package at a local post office.

Please follow our return guidelines, Silkfab cannot be held liable for the loss of garments being returned independently, we recommend that you use our registered shipping method so that the order can be tracked.

All items need to be received to our Varanasi Address: D61/22A, Siddhgiribagh Varanasi 221010. Contact: +917800002612

 

  1. Return Shipping Process
    Self-send Process
    In case of return of products initiated and subsequent courier of the product by you, if it is found that the returned product was not delivered to us or any other designated location specified or the package was empty, the onus shall be on you to prove through submission of proof of delivery from the concerned courier service provider to establish your claim of return. We are not liable to process the return request until satisfactory proof of delivery is provided to us. In case of damage claims, we may ask for pictures and video before opening the damaged product before it is approved or allowed for return.

Upon receiving your return request, we shall verify the authenticity and the nature of the request and if the request is genuine, we will arrange for pick-up of the product through an assigned logistics service provider and your refund to be processed upon the receipt and quality check of the returned product. It may take a minimum of [ 4-6] business days to process your request for the return of products. You will receive an email or SMS notification at your email address or mobile number provided to us.

Upon receipt of the returned product by us and successful completion of the quality check, you will receive an email or SMS confirmation at the email address or mobile number provided to us. If a defect or damage is confirmed on the returned products, we will give you a complete refund. The refund will always be paid using the same payment means you used to pay for your purchase.

 

REFUND POLICY

Refunds are provided for cancellation/return of products, subject to the eligible cancellation/ return as per Return Policy or these terms and conditions, initiated in accordance with the Return or Cancellation Policy. Given the same, the refunds would be initiated as under:

 Event

Details of refund (Subject to the
Cancellation 0r Return Policy)

 Cancellation by you prior to the product being shipped for delivery

you will receive a refund for your canceled orders that have been accepted

 Return of goods within 30 days from order confirmation

The amount paid by you for the said product shall be refunded. Delivery charges shall not be refunded

 Return of defective goods

You will receive a complete refund including the delivery charges, post the defect or damage is confirmed on the returned products by us.

The time period for refund - Refunds are normally processed within 1-6 working days after the completion of quality checks of product returned and further depend on various banking and payment channels. Interest charged by the bank providing the EMI Scheme till the time the request for return or cancellation is raised will not be refunded. We are not responsible for any errors or delays in refunds due to banks or third-party service provider errors or delays.

 The time period for refund - The mode of refund of payments cannot be changed at any stage as the refund amount is transferred to your source account. Refunds are paid back to the source of payment. Refund for payments made by modes other than Cash on Delivery, which fails when processed back to the source may be refunded by National Electronic Funds Transfer (“NEFT”) to your bank account. Refund of orders placed using Cash on Delivery as the payment method will be made by cheque or demand draft or to your bank account via NEFT or to your wallet account depending on our discretion. You will be required to update the bank account number and IFSC code to enable us to process a refund to the User Account. Refunds cannot be processed to third-party accounts, i.e. the name provided in the User Account should match with the name of the bank account holder provided for a refund via NEFT. A refund initiation confirmation by email or SMS at the email address or mobile number provided to us will be sent to you. All refunds by cheque will be in form of "at par" cheques or via online transfer; basis on our sole discretion.

Terminated Payment Mode -If the original payment method you used to make the payment (credit or debit card or net banking) is no longer valid, we will issue the refund through a cheque. When we receive a payment failure notice from your bank, we will send you an email asking you to contact us. Basis the communication with you, the cheque may be issued to the address mentioned by you to proceed with the refund.
You explicitly give your consent to receive communications (by SMS, email, or another mode of communication) sent to you by us. However, you may withdraw your consent at any time at your sole discretion. 

  1. Frivolous Complaints
    In the event of frivolous or baseless complaints or requests regarding the quality or content of the products, we reserve the right to take necessary legal actions against you and you will be solely liable for all costs incurred by us in this regard.
  2. ORDER CANCELLATION POLICY

Cancellation of an order can be done by us or by you as mentioned herein.

We have the discretion to cancel an order. The reasons for cancellation shall inter alia include without limitation the following:

Your failure to comply with these Conditions or breach of any of the policies/terms referred herein

Technical errors or issue

Any reason relating to credit/fraud avoidance

Invalid address or wrong address is provided by the User in order details

Malpractices used to place the order

Bulk order is placed for the likely commercial resale

Multiple orders are placed for the same product at the same address

Order is undelivered after three (3) attempt

EMI offer, if any, is rejected by the bank

Pricing or specifications on any product as is shown on the Website due to any technical glitch, resulting in incorrect pricing or specifications.

Notwithstanding anything contained herein, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason whatsoever without any further liability. On such cancellation, you will receive a notification through email or SMS at the email address or mobile number provided to us.

We reserve the right to remove any product from www.silkfab.com at any time and to remove or modify any material or content from the same. Although we will always do everything possible to process all orders, there may be exceptional circumstances that force us to refuse to process an order after having sent the Order Confirmation. We reserve the right to do so at any time. We shall not be liable to you or to any third party for removing any product from this website, or for removing or modifying any material or content from the Website or not processing an order once we have sent you the Order Confirmation.

Non-returnable Products

 

All products cannot be returned. The list of products

Products that have been used or tampered

Products damaged due to misuse of product or products having incidental damages due to malfunctioning

Product sold in sets or combinations cannot be returned individually

Customized products cannot be returned.

  1. Your right to return/exchange the products shall apply exclusively to the products that are returned in the same condition in which you received them. No reimbursement will be made if the product has been used once it has been opened, for products that are not in the same condition as when they were delivered or if they have been damaged/ tampered with. Please return the products including all their original packaging, instructions, and other documents, if any, accompanying the products. In any case, you must send the product to be returned together with the receipt/ invoice that was received when the product was delivered.

All Subject to the Varanasi Jurisdiction.